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Delivery Information

All orders are sent by Royal Mail or Express Link.

We dispatch orders Monday-Friday (working days only). Your order will be delivered within 2 working days from the date you ordered.

Standard UK Mainland Delivery

Royal Mail orders will be sent either by regular Royal Mail post or by Royal Mail’s Track and Trace Service. All orders sent by Royal Mail are delivered with your normal daily post. If you have requested that your package be left in a safe place, your Royal Mail post person will endeavour to follow your instructions, but if they believe the item may be damaged or that the location is not safe enough they won’t leave it.

If they cannot deliver your parcel they will leave a card notifying you and return the parcel to your local sorting office. You can then either collect from the sorting office or contact them directly to arrange redelivery – full details of these options are on the card that’s left. If your order is sent by Track & Trace you will receive instructions with your dispatch confirmation email on how to track the status of your delivery via the Royal Mail web site.

Express Link

Express Link orders are delivered Monday-Friday between 9am and 5pm and can specify a time for delivery. Orders are automatically authorised to be left with an immediate neighbour if you or the recipient is out and unable to accept the package (they will always endeavour to deliver it directly first though). In this event, the courier will leave a card advising you where they have left your package. If you DO NOT want the courier to leave it with any neighbours or safe at the premises you must tell us in the delivery instructions box when you check out so we can inform them. Similarly if you have specific delivery instructions as to where it can be left please let us know so we can pass this on.

Any failed delivery as a result of incorrect, incomplete or unclear address information, or as a result of the recipient not being at the address to sign for the package is not covered.

Express Link Delivery (UK Mainland only)
Up to 20kg – £6.99
Orders over 20kg will be charged at an additional £6.99 per 20kg or part thereof.

Standard UK Mainland Delivery
Up to 0.5kg – £1.99
Up to 1kg – £2.99
Up to 20kg – £3.99
Orders over 20kg will be charged at an additional £3.99 per 20kg or part thereof.

UK Highlands & Islands Delivery
Up to 0.5kg – £1.99
Up to 1kg – £2.99
Up to 2kg – £3.99
Up to 3kg – £6.99
Up to 4kg – £7.99
Up to 5kg – £8.99
Up to 20kg – £14.99

All prices quoted above include VAT.