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Frequently Asked Questions

Who Are Lovi Sweets?

We are supplied by the Stubbins Food Partnerships group.
Our company registration number is 02142565 and our VAT registration number is 467683692. You can get in touch with us on 01992 712424 and our business address is:

Lovi Sweets
Stubbins Food Partnerships
Station Approach,
Waltham Cross,
Hertfordshire, EN8 7LY

We work Mon-Fri (working days only) from 9am-5pm.

How Do I Use Your site?

Shopping at Lovi Sweets is really easy. As you look through our store you can click to add items to your basket. When you’ve finished shopping you simply proceed to the checkout where we will take all the details we need from you to process your order. Once you have successfully placed your order you will receive an order confirmation email from us – this is sent immediately. When your order leaves us you will receive a dispatch confirmation email.

Orders placed before 1pm Mon-Fri (working days only) are dispatched on the same day.

If you experience any difficulties using the site, whether you’re buying or just looking, please let us know and we’ll look into it.

How will my Items be dispatched?

Delivery charges are at cost price or cheaper, ensuring you get maximum value for money. For full details of our delivery rates see our Delivery Information page.

Our products show an approximate weight for the total package. This is a guide only to help our customers keep track of the delivery charge. This is not the exact weight of goods you will receive. Exact quantities and weights for individual items are shown in each product description so you know exactly what you will get.

We strongly recommend that you follow up within 3 working days (UK orders only) if your order hasn’t been received.

When packing our products we make every attempt to ensure that they will arrive in pristine condition by packaging them well. We use strong postal boxes, shock-absorbing space filler and protective sheaths for goods in glass jars or bottles. If any of your products are broken/damaged and cannot be used then notify us within seven working days of receipt. For full details of our delivery charges and methods please see our Delivery Information page.

How do I Store My Sweets?

Upon receipt, to ensure your purchases remain in the very best condition, we strongly recommend that you follow the specific storage instructions for each individual product and consume within the best before date.

What if my Sweets are out of stock?

In the unlikely event that your product is temporarily out of stock we will let you know how long it will be before it’s available and give you the option to choose an alternative or cancel your order. If you want to wait for your chosen item then we will hold your order until it can be sent in its entirety.

Allergy Information

All ingredients are listed in the individual product descriptions. Due to the wide range of products we stock, imported from around the world, we cannot guarantee that our products are free of nuts or nut traces.

Satisfaction Guarantee

We’re confident that you’ll be enormously happy with your purchase so if for any reason it doesn’t meet your expectations please let us know.

Whilst we accept returns, these must be authorised by a member of our sales team, who will provide you with details on what your return documentation must contain. You can return the goods to us, within fourteen days of receipt, stating clearly your order number and details of your complaint and we will refund you for the value of the products or replace them accordingly.

Send to:
Lovi Sweets
Stubbins Food Partnerships
Station Approach,
Waltham Cross,
Hertfordshire,
EN8 7LY, United Kingdom

For your own peace of mind we recommend you use recorded delivery when returning goods to us. You need to cover the cost of the return postage charge unless otherwise agreed with us. We will respond to all complaints and returns within five working days.

VAT
All prices include VAT at the current rate of 20%.

Will my Card details be safe?

We take the greatest effort to ensure the highest possible standards of online security.
We use Mijireh Secure Ordering Systems to process credit card payments from customers. We do not store any credit card information on our systems or at our premises. Mijireh are a leading Secure Payment Service provider and are fully PCI Compliant, ensuring the provision of safe, secure online transactions. All credit card information is entered on Mijireh’s secure systems and transactions are processed in real time. At no time is any card information held on our servers.

Privacy Policy

Lovi Sweets and Stubbins Food Partnerships do not disclose buyers’ information to third parties. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). For full details please see our full Privacy Policy.