Terms & Conditions

By proceeding with your order you are agreeing to these, so we’d advise you to read them carefully.

Our Delivery

We only dispatch and deliver orders on working days: Mon to Fri. This excludes UK Bank Holidays.

If an order going to a UK address is not received within the delivery timeframe specified in your dispatch email we advise you to contact us quickly. We cannot be held responsible for any failed/delayed delivery as a result of incorrect, incomplete or unclear address information. Therefore we would urge you to check this thoroughly as you checkout and on the order confirmation email. Once your order leaves us we’re unable to change address information or redirect orders without incurring charges which you will need to cover.

If your order is returned to us because the recipient has failed to respond after Royal Mail or our courier has attempted deliveries and notified them, you must cover the cost of resending the order should you wish to do so. If you choose not to resend your order after it’s been returned we will refund you the value of the sweets only, not the delivery costs.

In the unlikely event that you order goes missing we will offer to send you a replacement order.

Unless you instruct us otherwise, orders are automatically authorised to be left with a neighbour if the recipient is out (they will always try to deliver it directly first though). In this event, our courier or Royal Mail will leave a card advising you where they have left your package. If you DO NOT want your order to be left with any neighbours or there is a safe place where you’re happy for it to be left please tell us in the special instructions box when you check out so that we can inform them.

For full details on the delivery services we use and associated costs please see our Delivery Information page.

Our Products & Packaging

The costs shown for our products include VAT at 20%.

Lovi Sweets only sends out the best quality products to our customers that are well within their best before date. However we cannot accept responsibility for deterioration caused by climatic conditions or transportation once the goods have left our premises.

Upon receipt, to ensure your sweets remain in the good condition, store them in a cool, dry place. We also recommend that they’re consumed within four weeks to be enjoyed at their best.

We don’t manufacture any sweets ourselves, therefore if you have a quality issue with a sweet we will require it to be returned before we can offer any recompense and to enable us to investigate fully.

We stock a huge range of sweets from many different manufacturers. This means we cannot guarantee that our products are free of nuts or nut traces.

In line with our environmental commitments, we will choose the most minimal packaging to send your order without compromising presentation or affecting the quality of the sweets.

Our Satisfaction Guarantee

You can return the goods to us within fourteen days. Details of our returns procedure are laid out in our Frequently Asked Questions page.

You need to cover the cost of the return postage charge unless otherwise agreed with us. We will respond to all complaints and returns within five working days.

Free Competition

You can enter our free competition here. Using your judgement, simply guess how many sweets are contained within the jars shown in the crate.

Enter your guess using the online form provided, or alternatively you can email your guess to [email protected], but don’t forget to include your name. The lucky winner will be notified by email.

The Free Competitions offered by LoviSweets are open to delivery addresses within the United Kingdom (England, Scotland, Wales and Northern Ireland) only.